Shipping & Returns

Shipping

Orders are dispatched within 1-2 business days from Perth, Western Australia. You'll receive a tracking link by email once your order ships.

Australia

• Free standard shipping on all orders. Usually 4-12 business days.

International

• $20 flat rate to selected countries. Usually 7-20 business days.
• Any import duties or taxes charged by the destination country are the customer's responsibility.

Delivery times are estimates from Australia Post and may vary, particularly for regional and remote areas and during peak periods.

Returns

30-Night Guarantee
Sleep with your GXB mask for up to 30 nights. If you're not happy with it, email hello@gxbwellness.com.au with your order number within 30 days of delivery and we'll send you return instructions. Return the mask clean and undamaged in its original packaging; return postage is paid by the customer. Once we receive it, we'll refund the product price within 14 days. One claim per customer, Australian orders only.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as described, email hello@gxbwellness.com.au with your order number and a photo. We'll make it right with a refund, replacement or repair, and cover the return postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. See our full Refund policy and Shipping policy.