Privacy policy

Last updated: 14 October 2026

GXB Wellness (ABN 24 939 618 509) ("GXB Wellness", "we", "us") respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit gxbwellness.com.au, buy from us or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

Contact and order details: your name, email address, phone number, and billing and shipping addresses.
Payment information: payments are processed securely by Shopify Payments, PayPal, Apple Pay, Google Pay or Shop Pay. We never see or store your full card number.
Order history: what you buy, return or add to your cart.
Communications: anything you send us by email or through our contact form.
Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies and similar technologies.

How we collect it

We collect information directly from you when you place an order, create an account, sign up to our emails or contact us. We also collect some information automatically when you browse our website, and from our service providers (such as Shopify and our payment providers).

How we use it

To process, ship and track your orders, and to handle returns and refunds.
To communicate with you about your order and respond to your enquiries.
To send you marketing emails, if you've opted in. You can unsubscribe at any time using the link in any email.
To improve our website, products and service.
To prevent fraud and keep our store secure.
To meet our legal obligations.

Who we share it with

We don't sell your personal information. We only share it with trusted parties who help us run our store, including:

Shopify, which hosts our store and processes orders.
Payment providers, including Shopify Payments and PayPal.
Australia Post and other carriers, to deliver your order.
Email, analytics and advertising services, to help us understand our audience and show relevant ads.
Authorities, where required by law.

Overseas disclosure

Some of our service providers, including Shopify, store and process information outside Australia, including in Canada, the United States and other countries. We take reasonable steps to make sure they handle your information securely and in line with this policy.

Cookies and advertising

We use cookies to keep our website working (for example, remembering your cart), to understand how visitors use it, and to show relevant ads on other websites. You can control or delete cookies in your browser settings. To opt out of your data being shared for targeted advertising, visit our Your Privacy Choices page.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as required by law (for example, tax records).

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing us. We'll respond within a reasonable time, usually 30 days.

Children

Our store isn't intended for children, and we don't knowingly collect personal information from anyone under 16.

Complaints

If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

GXB Wellness
ABN 24 939 618 509
Perth, Western Australia
Email: hello@gxbwellness.com.au