Refund policy

30-Night Guarantee

Sleep with your GXB mask for up to 30 nights. If you're not happy with it, email hello@gxbwellness.com.au with your order number within 30 days of delivery and we'll send you return instructions.

• Return the mask, clean and undamaged, with its original packaging.
• Return postage is paid by the customer. We recommend a tracked service, as we can't refund items that don't reach us.
• Once we receive and check the return, we'll refund the product price to your original payment method within 14 days. Shipping charges are not refunded.
• One guarantee claim per customer. The guarantee applies to orders delivered within Australia.

Faulty or incorrect items

If your order arrives faulty, damaged or not as described, contact us at hello@gxbwellness.com.au with your order number and a photo. We'll offer a refund, replacement or repair, and cover the return postage. Refunds are processed to your original payment method within 14 days of us receiving the item.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The 30-Night Guarantee is in addition to those rights, and nothing in this policy limits them.